Position Title: Stateroom Attendant
Revised Date: 06/25/2008
Maintains an assigned section of 10 to 21 guest staterooms (and balconies if present), ice stations, service lockers, trolleys and corridors in a clean and orderly manner by performing the following essential duties and responsibilities.
ESSENTIAL DUTIES AND RESPONSIBILITIES
All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s Gold Anchor Standards, SQM standards, USPH guidelines, environmental, and safety policies. Each shipboard employee may be required to perform all functions in various food and beverage service venues throughout the ship.
In accordance with Royal Caribbean International’s philosophy of Anchored in Excellence, each employee conducts oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions guests or fellow shipboard employees and/or in the presence of guest contact and crew areas.
1. Each housekeeping shipboard employee reports to the Housekeeping office on time for duty properly groomed and dressed according to Royal Caribbean International’s Gold Anchor Standards. This includes a clean uniform, name tag, and any other uniform related item. He/ she then proceeds straight to their assigned stations.
2. During Boarding: transports the luggage to assigned areas during boarding and departure and introduce themselves to all guests in their assigned station Explains their function including duty hours and other available room services.
3. Provides personal assistance to guests aiming to exceed their expectations by following the Gold Anchor Standards. Maintains current knowledge of the ship’s regular events and special functions by reviewing all available data, (daily Compass, etc.), in order to provide guests with accurate information to answer questions.
4. Follows all daily, weekly and monthly stateroom and corridor cleaning procedures to ensure Gold Anchor Standards are met.
5. Makes beds and changes towels according to the Save the Waves program. Cleans bathrooms and replenishes bathroom supplies. Cleans showers (and change shower curtains where applicable), sinks and toilet bowl. Follows cleaning Focus Points as instructed by Management and is readily available for inspections.
6. Cleans carpet, upholstery, floors, walls, ceilings, draperies, windows, and room accessories to remove effects of smoke, water and other damage such as dirt, soot, stains, mildew, and excess water and moisture. Sweeps, scrubs and vacuums.
7. Sprays or fogs carpet, upholstery, and accessories with fabric conditioners and protectors, deodorizers, and disinfectants.
8. Replenishes supplies such as drinking glasses, ice, soap, amenities, mineral water and stationary supplies.
9. Dusts furniture. Washes walls, ceiling, and woodwork. Washes windows and door panels.
10. Empties wastebaskets, and empties and cleans ashtrays (in balcony staterooms only).. Segregates and removes trash and garbage and places it in designated containers.
11. Receives guest’s laundry and dry cleaning and transports to laundry area for processing. Double checks with guests in due time that laundry was returned by appointed Housekeeping employee.
12. Sorts, marks and transports linen to the crew lobby when linen bag is full or after completing duty.
13. Report all malfunction of lighting, heating and ventilation equipment and all other maintenance issues by dialing 1-800 for effective repairs to be carried. Follow up to ensure repairs are carried out in a timely manner and involves Housekeeping Management when there is delay in the completion process.
14. Maintains cleaning supplies and equipment in good working order.
15. Maintains cleaning supplies and equipment in good working order. Inform Housekeeping Supervisors of any supply replenishment required or of any equipment malfunction when needed. Ensures that work area is free from hazards to guests and other shipboard employees.
16. Maintains all equipment such as vacuum cleaners, trolleys etc. in proper working condition.
17. Attends meetings, training activities, courses and all other work-related activities as required.
18. Performs related duties as required. This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position. Shipboard employees will be required to perform any other job-related duties assigned by their supervisor or management.
19. Creates towel designs as outlined in the Gold Anchor Standards Vault.
Minimum hiring, language and physical requirements to perform the job.
• Minimum one to two years previous guest room cleaning experience, preferably in a 4 or 5 star hotel.
• Knowledge of proper cleaning techniques, requirements and use of equipment.
• Knowledge of proper chemical handling.
• Ability to apply customer service skills, according to Gold Anchor Standards, when interacting with guests and coworkers.
• Completion of high school or basic education equivalency preferred.
Internal Candidate Requirements:
In addition to the stated hiring requirements, internal candidates are required to fulfill the following:
• Must either fulfill all requirements as stated in "Chart Your Course" or meet the External hiring requirements as detailed above
• Must have worked in the permanent position of BELL and/or CASO a minimum of 8 months total, before applying.
• Must have been in current permanent position an absolute minimum 90 days, with a performance rating of satisfactory or above in that position, before applying.
• Must complete one full contract, with a performance rating of satisfactory or above, with Royal Caribbean International, before any placement will occur.
• No written warnings on file within the past 12 months.
• Must successfully complete the process for Shipboard Job Applications.
• Ability to speak English clearly, distinctly and cordially with guests.
• Ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers.
• Ability to speak additional languages such as Spanish, French, German, Italian or Portuguese preferred.
While performing the duties of this job, the shipboard employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
All shipboard employees must be physically able to participate in emergency life saving procedures and drills. Full use and range of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency including the lowering of lifeboats. Ability to lift and/or move up to 50 pounds.